Quick Help

How Do I Schedule a Message to Send Later?
Set up your Message to Send a Message at a future date and time From the Preview page, click on Schedule Later at the top right. Pick the date and ...
Mon, Feb 3, 2025 at 11:17 AM
I Need to Cancel or Edit a Scheduled Message!
Scheduled Emails can be found in your Message Drafts and on your Home page From Drafts page from Create & Send, click "Active" for the Draft...
Mon, Feb 3, 2025 at 11:18 AM
How Do I Send a Link to My Contacts' Preference Page?
You can send either a direct Preference Page link or a Universal Preference Page link Direct Preference Page Link Click on the button or text you ...
Wed, Feb 12, 2025 at 12:40 PM
How Do I Filter My Audience by Date, Membership, Billing Status, etc.?
You can use Filters to further fine-tune your Audience After selecting a Topic, you can click on Filters to further refine your targeted Audience b...
Wed, Feb 12, 2025 at 3:42 PM
How Do We Change Our Organization Information?
You can change your email address, website, and more from the Organization screen Click Organization from the Menu Bar, then General Info Click...
Wed, Feb 12, 2025 at 4:06 PM
How Do I Update Our Logo?
You can change your logo from the Organization screen Click Organization from the Menu Bar, then Preference Page. On the right of the page, cli...
Wed, Feb 12, 2025 at 4:16 PM
How Do I Change the Welcome Message on the Preference Page?*
You can change the Welcome Header that shows on your Contacts' Preference Pages from the Organization screen Click Organization from the Menu B...
Mon, Apr 28, 2025 at 9:47 AM
How Do I Add Another Staff User?
Adding new Staff Users from the Users page under Organization NOTE: Only Users with Staff Admin rights can Add another User to NoteRouter. Clic...
Wed, Feb 12, 2025 at 4:28 PM
How Do I Remove a Staff User?
Remove Staff Users from the Users page under Organization NOTE: Only Users with Staff Admin rights can Remove another User from NoteRouter. Cli...
Wed, Feb 12, 2025 at 4:34 PM
Why Didn't My Contact Get My Message?*
Solving Delivery Issues for your Contacts Check under Engagement and click on that Contact's name, and then on the Message in question. You&...
Mon, Apr 21, 2025 at 10:24 AM