Quick Help

What is the Mandatory Topic for? *
The Mandatory Topic is often used for dues, fines, violations, and other critical items. Contacts can choose to out of any Topics except Mandatory....
Tue, Apr 15, 2025 at 5:53 PM
Why Are My Topic Counts All So Different? *
Topic "Unique Contact" counts are based on opt-ins by your Contacts, and will change as they adjust their Preferences Each Topic highligh...
Tue, Apr 15, 2025 at 5:56 PM
How Do I Know What Topics a Contact Is Opted Into? *
You can see any Contact's Topic opt-ins from their Manage Contacts detail drawer From the Manage Contacts page, click on a Contact's name. ...
Tue, Apr 15, 2025 at 6:00 PM
How Do I Know Which Contacts Are Opted Into a Topic? *
You can see any Topic's Opted-in Contacts from the Manage Topics page From the Manage Topics page, click on the "Unique Contacts" cou...
Tue, Apr 15, 2025 at 6:05 PM
How Do I Use Groups In My Messages?*
Use Groups to target specific subsets of your Contacts In the Create and Send page, click on Audience and select a Topic Then click on the Groups...
Tue, Apr 15, 2025 at 6:26 PM
Do I Have To Use Groups?*
You don't have to use Groups in your Audience While at least one Topic is required, Groups are not required to set up a message Audience.  ...
Tue, Apr 15, 2025 at 6:30 PM
Can I Exclude a Group?*
You can Include, Exclude, or use a combination to select the Groups you use to Target your Audience In the Audience page under Create and Send, yo...
Tue, Apr 15, 2025 at 6:32 PM
How Do I Change My Audience?*
You can edit your Audience to add or remove Group selections and exclusions In the Create and Send page, click on Audience.   Or, from the Pr...
Tue, Apr 15, 2025 at 6:41 PM
I Can't Find My Group*
If you don't see the Group you're looking for in the Audience Page, you may need to select the Group Type In the Create and Send Audience ...
Tue, Apr 15, 2025 at 6:45 PM
What Are Custom Groups vs Membership Groups? *
In the Create and Send Audience page, there are Custom Groups and Membership Groups Custom Groups aren't connected to your AMS and are updated ma...
Fri, Mar 28, 2025 at 1:11 PM