Quick Help

Who Is Included in a Group? *
How do my Contacts get added to a Group? Your Contacts are added to Groups either by Mapping (automatically) or through their NoteRouter Profiles (ma...
Fri, Mar 28, 2025 at 12:52 PM
How to Remove a Contact from a Group *
Remove one Contact from a Group at a time From the Manage Contacts page, click on a Contact's Name Scroll down until you see the list of Groups ...
Wed, Mar 26, 2025 at 11:51 AM
I Need to Create a Group *
How do I add a Group? Go to your Manage Groups page Click on Add on the top right Give your new Group a name and description and click Save
Fri, Mar 28, 2025 at 12:55 PM
I Need to Delete a Group *
How do I remove a Group? Go to your Manage Groups page Click the checkbox by the Group or Groups you want to remove Click Delete on the top right ...
Fri, Mar 28, 2025 at 12:56 PM
How Do I Add Contact-Specific Information to a Message? *
Use Personalizations to add customized content to messages You can add Contact-specific content to your messages to include the recipients Address, Bi...
Fri, Mar 28, 2025 at 1:08 PM
What are Personalizations? *
Personalizations let you add customized content to messages You can add Contact-specific content to your messages to include the recipients Address, B...
Fri, Mar 28, 2025 at 1:01 PM
Personalizations Don't Show in Send Draft Emails*
Send Draft emails appear to be missing Personalizations  When you send yourself a Draft Email from the Create and Send page, you'll notice that t...
Fri, Mar 28, 2025 at 1:02 PM
How do I add a Phone Number to a Contact?
Update Contact phone number in the Detail Drawer The best way to add a phone number to a Contact is to update the phone number in your AMS.  If yo...
Fri, Dec 20, 2024 at 12:48 PM
Why Don't Personalizations Show From the Preview button? *
Message Preview appears to be missing Personalizations     When you click on the Preview button in a Draft message, you'll notice that the Personali...
Fri, Mar 28, 2025 at 1:04 PM
What are Topics? *
Topics showcase the value you offer your contacts and give them control over their communication preferences.  Each Topic highlights a unique offer...
Tue, Apr 15, 2025 at 5:49 PM