Quick Help

What is A/B Messaging? *
Use A/B Messaging (AKA split-testing) to learn what works for your Contacts In Create & Send, enable or disable A/B Messaging from the Actions ...
Mon, Mar 24, 2025 at 5:48 PM
How Do I Create Custom Fields? *
You can create new Custom Fields that can be used as Personalizations From the Manage screen, click on Fields and Data, then on Add to Create a ...
Tue, Mar 25, 2025 at 10:31 AM
How Do I Start 1-on-1 Text Conversations with Members?*
You can text a member 1-on-1 from NoteRouter even if they have not opted into texting yet. Just click on Send Text from the top right of the Textin...
Mon, Apr 28, 2025 at 4:06 PM
How Do I Use Saved Rows / One Click Content?
You can Use, Save, and Create your own One-Click Content using Saved Rows! From the Rows tab in the Create & Send page, you can use the drop-do...
Tue, May 13, 2025 at 11:59 AM
How Do I See What Emails Went Out with My Automated Campaign?
See all emails sent, to whom, and when with Automated Campaign Exports From your Automations page, click on a Campaign to open the Campaign Details...
Tue, May 27, 2025 at 7:01 AM
What So These Error Codes Mean?
If you see an error when uploading a Contact using a CSV file, you can see why using the code and description:  1005 - Contact not uploaded because a...
Fri, Aug 29, 2025 at 2:43 PM
How to Add Contacts to a Topic/Group with a CSV File
Import Contacts Into Groups and Topics with a CSV File Create a CSV file with columns for the Contacts' First Name, Last Name, and Email In the Ma...
Fri, Sep 12, 2025 at 6:56 AM
How Do I Know How Many Direct Texts I've Sent?
You see how may texts you've send to individual Contacts in the Texting Hub. At the top of your Texting Hub, there is a Monthly Counter that lets yo...
Fri, Sep 12, 2025 at 7:06 AM
How Do I Show Portions of My Message Only to Certain Contacts?*
You can limit view of certain rows of content in your Messages to show only to the Groups you select, using Display Conditions Click to the righ...
Tue, Oct 7, 2025 at 8:15 AM
Top 10 Ways to Increase Your Open Rates
1. Put real text at the top (not an image) Start with a short written intro. Emails that begin with a big image can look like ads to email systems. 2. Use...
Mon, Apr 27, 2026 at 11:00 AM