Send Draft emails appear to be missing Personalizations
When you send yourself a Draft Email from the Create and Send page, you'll notice that the Personalizations don't seem to work. Instead of:
Hi, Dwight!
You see:
Hi, {{First_Name}}!
Don't worry, this is intended. Currently, the Draft Emails don't know what Contact they're being sent to, so Personalizations are ignored for Send Draft Emails.
However, in an officially-sent message, NoteRouter knows who each recipient Contact is and Personalizations will be processed and personalized as normal.
Note: Personalizations will not show a value if a Contact does not have a value for that field. For example, let's say you write "Hi, {{contact_nickname}}!" in a message, but one Contact does not have a value for nickname. For that one Contact, the Personalization would appear as "Hi, !" in the message they are sent. For that reason, we recommend using Personalizations that all Contacts possess a value for.