Solving Delivery Issues for Users and Staff
First, check that the Message Audience includes Staff Contacts by looking at the Targeted Audience in Analytics.
Second, check the Engagement page for that Staff Contact to see if the Message shows as Delivered.
Third, your team can ask your IT admin to whitelist any emails sent from your Email Domain as well as the IP address: 168.245.4.122.
Please reach out to support@noterouter.com for assistance if needed!